The Gruener Family Blog

Nicky has really grown so much lately – I can’t believe how big he’s gotten and how he’s able to do SO MUCH now!  Every time I take him to a playground, I’m so impressed with how much more he can do on his own that the last time.  He can climb lots of things that I think are too big for him and he’s really good at it!

I wanted to make a comment about a poor customer service situation I dealt with recently.  I don’t know how many people will see my post or even care, but it might make me feel better to air my grievances.  Both Margaret and I had bought a Wahmies diaper to try out.  Several months ago, Margaret told me that after a heavy-duty wash, the plastic lining inside the outer waterproof layer had started to peel.  She called the company and got a replacement, even though it was a second (irregular and no warranty).  Margaret has warned me about this MANY times; this time I did my heavy-duty wash, it happened to me.  Here’s my e-mail to the company:

Hi!  I bought a Wahmies second and LOVED it for several reasons – the liner is soft and wears so much better than the fleece used on other brands and the hook fasteners are great!  However, I’m very disappointed to find that the plastic lining inside the outer layer has started to peel and made my diaper unusable.
I understand that this diaper was a second and am not looking for a refund or replacement, but I felt that I should comment because the same thing happened to a friend of mine.  I have been washing several other brands of diapers the same way and have not had that happen.
At this time, I would not feel comfortable purchasing another Wahmies product or recommending them to a friend.
I wanted to share this information.  Thank you so much for your time!

Here is the response I received:

Thank you for your comments and feedback.  While I can not help you with your diaper our lamination is warrantied for 1 year from purchase date and you should inform your friend that she should contact us to get a replacement for her diaper that is doing this. This is not typical for our diapers.
Lisa

I felt that this was a rude response, and I will not consider buying any of their products in the future.  I would have been happy with something along the lines of “thanks for letting us know – we’ll look into it and see if we can improve our product”.  Looking around, it appears that other people have had the same types of experiences dealing directly with the company.  Thank goodness there are many other brands to choose from, and I, again, like bumGenius better than all the rest.  Like I said, I know there aren’t lots of people in the market for these types of products, but I feel the need to share the story of the poor customer service I received.